INTERNAL TICKET MANAGEMENT
Every Request Has an Owner. Every Ticket Has a Next Step.
DERPS brings internal tickets from every team into one place — so requests can be assigned, routed, prioritized, and tracked without getting lost between departments.
- Cross-Team Visibility
- Clear Ownership
- Routing to the Right Team
Built for every part of people management
Create
Turn a request, issue, or fix into a trackable ticket.
Assign
Every incoming ticket gets assigned to the right team and team member.
Prioritize
Make urgent work visible and easy to act on.
Route
Send tickets to the team that can take the next step.
Track
Follow progress without chasing updates.
Resolve
Close the loop when the work is complete.
See all work requests at a glance.
Get a complete view of ticket activity, assignments, statuses, and pending work from one centralized DERPS dashboard.
- Track ticket activity
- Monitor assigned workload
- Spot pending requests
Manage internal ticketing like a
breeze
Access, search, create, and update tickets from one organized workspace, keeping every internal request easy to find and manage.
- Search tickets instantly
- Create new tickets
- Edit ticket details
Never miss unassigned work
Keep inactive tickets visible until someone takes ownership, giving teams a clear view of requests still waiting to be assigned.
- View inactive tickets
- Identify unassigned requests
- Assign tickets to teams
Define every ticket type
Create ticket types that clearly identify what each request involves, from bugs to feature requests, and new tasks to support queries.
- Add custom ticket types
- Define request classifications
- Identify ticket requirements
Organize work by categories
Create categories that reflect your teams and workflows, making tickets easier to organize, filter, understand, and route.
- Add custom categories
- Group related requests
- Organize team workflows
What this means for your business
- Clearer accountability and less time spent chasing follow-ups
- Better workload visibility and earlier intervention
- Less administrative back-and-forth and more productive time
- Fewer misunderstandings and duplicated work
- Timely identification of processes or systems that need fixing at the source
FAQs
Yes, if your CRM needs center on client management and business operations. DERPS brings applications, client information, support, setup, technical installation, sales, and other business functions into one ERP. That means you can manage the client lifecycle without maintaining a separate CRM system.
Your migration depends on the data you need to move. Before switching, your existing CRM data needs to be reviewed and mapped to DERPS so you know what can be brought over and how it will be structured.
Talk to the DERPS team about your current CRM and migration requirements.
You get support from the DERPS team. From getting started with the platform to working through questions as you use it, DERPS's team is available to help your business get the most from the platform.
You get support from the DERPS team. From getting started with the platform to working through questions as you use it, DERPS's team is available to help your business get the most from the platform.
It depends on your business and setup. Implementation time can vary based on your workflows, data, users, and the scope of what you need to move. Our team can help you determine what implementation will involve and what you need to get started.
No. CRM is included in DERPS' platform price. You get the full ERP, including CRM, Sales, Operations, Accounting, HR, Projects, and other available modules without purchasing CRM as a separate product.
However, if you only want to buy an individual module, for example the CRM, you will be charged for only that module and won’t have to pay the full platform price.
No. CRM is included in DERPS' platform price. You get the full ERP, including CRM, Sales, Operations, Accounting, HR, Projects, and other available modules without purchasing CRM as a separate product.
However, if you only want to buy an individual module, for example the CRM, you will be charged for only that module and won’t have to pay the full platform price.
No. CRM is included in DERPS' platform price. You get the full ERP, including CRM, Sales, Operations, Accounting, HR, Projects, and other available modules without purchasing CRM as a separate product.
However, if you only want to buy an individual module, for example the CRM, you will be charged for only that module and won’t have to pay the full platform price.